COMMUNITY ASSOCIATION MANAGEMENT
Hill Country HOA offers every client our investment of ownership on behalf of their community. That personal level of investment motivates us to provide efficient and comprehensive reporting, creating a reliable stream of information while catering to each community’s needs. Our community managers provide responsible service for your Association while ensuring that the community you live in is managed with the highest level of care.
We currently provide full-service management to the following types of communities:
Master Planned communities
with sub-associations
Single-Family communities
Condominium Communities
Townhome & PUD Communities
Team of Professionals leading your community
We assign an experienced Community Manager to your community with a senior community manager, as a managing partner. In case of the Community Managers’ absence, the Senior Manager would step in and would be familiar with current association matters.
Community Manager
Your primary point of contact for all day-to-day association management and leadership
Senior Community Manager
An experienced partner who steps in when needed and is fufly familiar with your community's matters.
Administrative Assistant & Maintenance Support
The Administrative Assistant supports the Community Manager generating all written correspondance to homeowners and vendors, administrating Architectural Applications, and performing daily administrative duties.
Our Maintenance Coordinators address, monitor, and report work orders issued for property maintenance as needed. Hill Country HOA creates a profile for every community, which allows us to contact the preferred Association vendors for every maintenance issue. A work order report is provided in the packet for the Board to review at every meeting. Maintenance Coordinators also issue keys and passes for communities with amenities and vehicle parking programs.
Our team approach allows the Community Manager time to be available for same-day responses to phone calls and emails, availability to anticipate problems before they arise, and to approach Board Meetings as an opportunity to assist in finding solutions to the community's challenges.
Preferred Vendor Management
Hill Country HOA provides clients with a list of licensed, bonded, and adequately insured vendors who are comfortable with our response expectations and reporting standards for seamless communication and positive Association maintenance results. Our Maintenance Coordinator monitors licensing and insurance securing current proof of both for reference.
Emergency After Hours Service
Hill Country HOA is available 24/7 to assist homeowners with after-hour emergencies concerning the Association. We choose not to manage communities using a commonly implemented management rotation on-call system, as we understand the best person to assist your Homeowners is the manager who is most familiar with your Association. We employ an after-hours emergency service to assist homeowners on weekends and after hours.
- Contact information is provided for the emergency service when a homeowner calls and the office is closed.
- The service has the Association profile, so preferred vendors are used for all normal emergency scenarios.
- In a special emergency, the service would call the Community Manager, who would also provide support to homeowners.
- If the Community Manager is not accessible by the service, the Senior Manager would be contacted for assistance.
Technology
We pursue technology that integrates well with our existing processes serving Hill Country HOA in our relentless focus to work more efficiently while assisting our clients. The integrity of Hill Country HOA’s technology is a primary concern as information reliability is valuable to the communities we manage. Our website security is consistently monitored to ensure information is secure and prevent unwanted access.
Ready for HOA management that actually cares?
Schedule a free, no-pressure consultation. We’ll listen, learn, and share exactly how we’d help your community thrive.